Freshservice
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What is Freshservice?
Freshservice is a comprehensive IT service desk and IT asset management software that streamlines IT support and enhances employee productivity. It offers functionalities such as incident management, problem management, change management, release management, and self-service portal.
Company Details
Freshworks Inc.
Founded in 2010
1000+ employees
San Mateo, California
Features:
- Incident management
- Problem management
- Change management
- Release management
- Self-service portal
Pros & Cons
Pros
- User-friendly interface
- Great ticketing system
- Robust asset management capabilities
Cons
- Reporting capabilities could be more advanced
- Integration options are limited
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