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What is Supporthero?

Supporthero is a comprehensive customer support software that helps businesses efficiently manage and resolve customer issues. It offers a user-friendly interface, ticket management, live chat, knowledge base, and reporting tools to enhance customer satisfaction and agent productivity.

Company Details

Supporthero Inc.
Founded in 2015
100-500 employees
San Francisco, California

Features:

  • Ticket management
  • Live chat support
  • Knowledge base
  • Reporting and analytics
  • Automation tools
  • Multi-channel support
  • Customizable workflows
  • Integration with CRM systems
  • Self-service portal

Pros & Cons

Pros

  • Intuitive interface
  • Automation capabilities
  • Multi-channel support
  • Robust reporting tools
  • Customizable workflows

Cons

  • Limited customization options
  • Steep learning curve for advanced features
  • Integration with certain systems may require additional setup

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